100-day countdown begins before QLD retailers bin the plastic bag

There are only 100 days to go before retailers across Queensland will be forced to permanently bin the plastic bag when the state-wide ban kicks into effect on July 1 2018. The ban includes all single-use, lightweight shopping bags with handles and a thickness under 35 microns. NRA Manager of Industry Policy David Stout said […]

Retailers band together to combat scammers

Brisbane CBD and Fortitude Valley retailers will band together next week, in the Australia-first, National Retail Association (NRA) SafeCity Network trial to share their experiences of retail crime, on the back of a spate of scammer incidents in Brisbane and the Gold Coast. NRA Policy Manager David Stout said that local businesses were fed up […]

Free support for North Queensland retailers preparing for plastic bag ban

North Queensland retailers are being urged to “bag” some information on their responsibilities under Queensland’s looming state-wide ban on light-weight plastic shopping bags, due to come into effect from July next year. The NRA will be in Townsville, Kirwan, Ingham and Ayr from October 10 to 12 conducting free workshops aimed at helping retailers prepare […]

Training team continue to deliver successful workshops in rural towns

The NRA Training and Development team frequently travel across Australia to visit retailers, big and small, to deliver specialised knowledge and industry-specific expertise in order to grow their business. The team develop flexible and tailored training for employers and deliver the highest quality training in regional locations and capital cities throughout Australia.  Recently, the team visited […]

Member Testimonial – Peter Baker-Finch

When my husband and I took over Peter Baker-Finch in 1999 the company was already a member of the National Retail Association (NRA). There was never any question of not continuing the membership, as in our early days of running the store, NRA proved to be an extremely helpful resource. NRA provides me with updates […]

FREE customer service training

Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have participated in this interactive and practical workshop over […]

Message from the CEO: 11 March 2016

This week, we’ve seen suggestions in the media that recent high-profile collapses like Dick Smith, Masters and Laura Ashley signal that the retail industry is entering a period of ‘doom and gloom’. Negative commentary never helps consumer confidence and retail spending. The National Retail Association has been working hard to point out that retail is […]

Message from the CEO: 26 February 2016

NSW and Queensland governments are both looking at banning plastic shopping bags. This issue has long been debated by governments over the years. Some of Australia’s less populous states and territories have already implemented bans of certain types of plastic bags. Bans are a blunt policy response to most problems but, of course, proponents for banning bags […]

Message from the CEO: 19 February 2016

Over the past few weeks I’ve spoken with you about the broader national interest after spending time in Canberra, particularly issues surrounding taxation and the Budget.  This week, I’d like to focus discussions back towards the association, in order to highlight a number of opportunities we’ve launched for members in coming months, particularly relating to […]

Fire safety workshops for Queensland small businesses

The Office of Industrial Relations, Workplace Health and Safety Queensland are running free workshops to cover a range of work health and safety topics, including:• Basic safety management system• Risk management• Safe work procedures• Safe work method statements (for high risk construction work)• Basic risk management for manual tasks• Incident and emergency response• Hazardous chemicals• Health and wellbeing• Injury management and return to work• Monitor […]