Many businesses implement basic training for new employees, however incorporating training and professional development for employees at each stage of their career have been proven to save companies money. Addressing weaknesses and upskilling employees not only reduces the risk of time wasting mistakes and lost customers, it also encourages higher job satisfaction and improved retention […]
One of the most popular training programs the NRA has been delivering in recent years has been the one day Customer Service workshop. High staff turnover and a high casual workforce can make suitable professional development programs for retail staff hard to find. This is why over the past year, the NRA has been offering […]
This week, we’ve seen suggestions in the media that recent high-profile collapses like Dick Smith, Masters and Laura Ashley signal that the retail industry is entering a period of ‘doom and gloom’. Negative commentary never helps consumer confidence and retail spending. The National Retail Association has been working hard to point out that retail is […]
At the National Retail Association (NRA) we understand that your business has a range of professional development needs. To help our members meet their training and professional development requirements, we have partnered with the Association for Data-Driven Marketing and Advertising (ADMA) to deliver their marketing education program. We call it the IQ Marketing Education Program […]
The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional development resources for language, literacy and numeracy practitioners operating across the Australian retail industry. The portal has been produced by the NRA with the assistance of funding provided by the Australian Government through the Department of […]
Do you have any staff you would like to upskill? Take advantage of our special offer! All part-time and casual employees are invited to participate in the following workshops at no cost, that’s right FREE*! Customer Service Workshop Being a successful retail salesperson is more than just describing products and services. The National Retail Association (NRA) can […]
FINALLY… there is an event that manages to bring all three events together to form Australia’s BIGGEST combined expo for retail, ecommerce, payments and engagement. Clients have been crying out for ONE (total) event. Now we’ve got the recipe right! Total Retail & Payments EXPO 201611 & 12 May 2016MCEC, Melbourne The Total Retail & Payments EXPO is […]
The National Retail Association (NRA) has been selected as the industry intelligence provider for the Queensland Government through the VET Industry Engagement Program. This position gives us the platform to advocate and recommend the reforms our members believe are needed for the retail sector around skills, training and workforce development. You may be aware that Industry Skills […]
Retail is a great place to learn transferable work skills and the opportunities are endless when it comes to reputable career pathways within retail. The Department of Employment has predicted the creation of around 13,600 new positions state-wide over the next four years in retail – almost 4,800 of those will be in the Greater […]
NRA would like to congratulate Clennett’s Mitre 10 Retail store, MEGT and Whitelion for winning the Industry Collaboration Award at the annual Australian Training Awards for their Certificate II in Retail traineeship program, created to provide long-term employment and training opportunities to vulnerable youth in the Tasmanian communities of Mornington, Kingston and Huonville. Clennett’s Mitre […]