Fit for Business Podcast Series

In partnership with the National Retail Association, Retail Doctor Group has created a 7-episode podcast series to boost your business fitness! What’s it all about? Developed specifically for NRA members, the ‘Fit for Business’ podcast series works directly with those issues you face every day as part of your business, including staffing, finances, visual impact and more! Each […]

Young Retailer & company chaperone to receive New York trip

For the first time ever, the 2017 winner of Young Retailer of the Year and a chaperone from their company will receive a seven day trip to New York, valued at over $15,000, sponsored by REST Super and Scentre Group. The trip includes entry into the NRF Big Show, the world’s largest retail expo, a […]

Free Download: Top tips for Christmas

by Retail Doctor Group So many retailers are counting on a strong Christmas trading period. Months of planning has gone into bringing in the right stock and staff and a great deal will be invested in marketing to drive traffic into the store, amongst many other things. So what is happening when all this hard […]

Young Retailer starts mentorship

Young Retailer Luke Parish

Last week, Brian Walker, CEO & Founder of Retail Doctor Group, met with Luke Parish, this year’s runner up for the National Retail Association’s Young Retailer of the Year. Luke is the Area Manager for Boating Camping Fishing Ltd (BCF) in NSW West, and his submission in the 2016 Young Retailer of the Year competition impressed the […]

Is this the answer to transforming your retail business?

As 2016 comes to a close, we all begin looking for ways to inspire our teams ahead of the new year. It’s the perfect time to come together as a business, reflect on your achievements from the past 12 months, be inspired by industry thought leaders and set collective goals to transform your business into […]

How do you implement customer centricity?

Earlier this month Myer announced its financial results for the 53 weeks to 30 July 2016, marking the first year of the New Myer strategy. Like many other ‘fit’ retail strategies today, the ‘New Myer’ strategy, aims to be truly ‘customer centric’, but what does this really mean? Customer centricity has become yet another buzz […]

Three lessons for your business

More and more consumers are poised to enter the marketplace in the coming years and businesses will need to be ready for a wave of ethically conscious and gender aware shoppers. HSBC’s Future of Consumer Demand report highlights that data indicates 90% of the world’s population will be considered “consumers” by 2020. The report uses the World Bank’s […]

Another Australian icon to shut shop

2016 has been a hard year for fashion retailers with many shutting up shop, either by choice or necessity. Australian brand Willow, once estimated to be worth $20 million will be closing down in a month, less than three years after it ousted its founder Kit Willow. The brand has faced a decline in sales, […]

Retail Doctor Group Fit for Business Breakfast

Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping consumer expectations and behaviour, what […]

Internet of Things and retail

“We are all now connected by the internet, like neurons in a giant brain.”– Stephen Hawking Over the June-July period our consumer insights division talked to some of our leading retail CEOs and CIOs regarding their digital capability investments over the next 12 months and on average an increase to the order of 30 per cent […]

Another Australian icon set to close

Iconic Australian retailer Australian Geographic is set to close down its 67 stores by early 2017. Melbourne’s Myer family have owned the company since 2007 but has decided to exit the venture and has so far been unsuccessful in finding a buyer. Running at a loss of over $3 million in the 2014-2015 financial year, […]

Is it time to examine your retail “fitness”?

Christmas is coming. Is your businesses ready to make the most of the peak sales season? Having a strong understanding of your business and more specifically cash flow, is vital to the longevity of your brand. With many retailers large and small closing their doors in the past 12 months, it’s time to examine your […]

Will this be your strongest financial year?

As we reach the beginning of the new financial year, many leading retailers are facing the challenge of keeping their teams inspired, aligned and on the right track to sustainable profitability. Brian Walker has worked with leading Australian and international retailers such as Telstra, Kookai, Woolworths and Metcash to overcome such challenges through advisory workshops […]

MEMBER ONLY ARTICLE – Retail Doctor Group free member consultation

From humble beginnings as a one-man retail operations specialist, Retail Doctor Group has grown to be a leading retail consultancy with expertise in insights, strategy and implementation. Since its inception in 2005 by Brian Walker, they have worked with over 600 retailers, retail service providers, shopping centres, manufacturers and not-for-profit organisations to plan and build […]

How to integrate technology into your retail offer

Retailers are investing more than ever before in their digital retail offer, but do they truly consider the reason for bringing digital aspects into their store, or are they simply following the trend? So, as a small retailer how do you compete? Last month in collaboration with our partner’s at Retail Doctor Group we hosted […]

The forgotten art of implementation

Innovation is exciting and with new technologies, social platforms and data analysis tools popping up each week it’s easy to get ahead of ourselves. Don’t be too quick to erase ‘old school’ disciplines such as customer service and merchandise planning from your business plan. Without implementation plans in place, the many hours spent innovating may […]

Improve your retail sales in 20 mins!

Are you truly maximising the shoppers who come into your store? We hate to say it, but probably not. So many retailers today are getting distracted by the process of attracting new customers through marketing and promotion that they are forgetting to invest in the vital process of converting the sale and developing a loyal […]

The recipe for a ‘fit’ Omni-channel retailer has people at it’s core

As consumers demand more inspiring shopping experiences, and we see our retail stores transform from simply ‘stores’ to ‘social hubs’ on an omni-channel purchase journey; store staff are one of a retailer’s most powerful weapons. Not only do they help build genuine human to human relationships with your customers, but our research tells us that […]

Train and retain your staff to be fitter for business

After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there was one recurring theme: your staff. When it comes to retail, your store staff are a vital component to delivering new types of value by matching the customer problem with the solution and helping to promote […]

Are you the director or CEO of a retail business?

Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the retail sector’s leading CEO’s and executives to network and participate in thought leadership discussions around the industry’s current and emerging trends. This month, as Retail Doctor Group celebrate the release of Retail Innovations 11, they are […]