Exclusive webinars designed to provide practical skills and the latest retail knowledge. 

 

 

Retail Doctor Group – Amazon Webinar – Compete or Collaborate

In 2017, the Insights division of Retail Doctor Group conducted research to see what consumers and retailers thought of Amazon before it launched in Australia.
Last year, we followed up to see how sentiments had changed 6 months following its launch.
Now, over a year after Amazon’s Australian launch, we delve in again to see how consumer behaviour has evolved in relation to Amazon, and how this has impacted physical retail. 
What are the findings, what does this mean for Aussie retailers, and how can we be successful in the age of Amazon? Is the best way forward to compete or to collaborate with Amazon?

Join us in this webinar for exclusive access to our research report and learn how to thrive in the age of Amazon.

 

Maximising Chinese Sales

 

How to maximise Chinese sales

Did you know Chinese visitors spent $11.3 billion in Australia last year? The NRA has partnered with AXCEN,  a leader in Australia-China Business Development, to help members better understand and sell to Chinese consumers. 

 

Here within are two videos that demonstrate a series of face-to-face workshops happening around Australia.

 

Follow the link to view the webinar PowerPoint presentation

AXCEN Chinese Spring Festival Sales 5Feb2019 1 Hour 

 

Leadership 

Communicating successfully to your team

This webinar takes you through a few tips you can use to make sure you get your message across and
understood quickly and easily including:

  • Having a really clear message and WHY your team need to hear it
  • Knowing the outcome you want to reach from it
  • Keeping the main focus on one sentence
  • Planning the best way to engage with your team.

How to get the most out of your time

This webinar will take you through;

  • Knowing what is vital and what is just keeping you busy
  • Scheduling is key! – ensuring all vital stuff gets completed so we have time for all areas of life
  • Learning to say no – no one can do everything for everyone and this is why we need to learn to say NO

 

 

Digital, Marketing and Technology

Social Media Rules & Regulations HR Managers Need to Know

Charles Morgan the Head of Strategy & Accounts at Hello Social explores the need-to-know of social media from a legal perspective, including:

  • What should be included in your social media guidelines.
  • What you need to know from a legal perspective.
  • Helping employees understand why these rules exist.

Please note that the webinar commences a few minutes into the video (2.40 minutes) so just fast forward a little. 

Technology Enabled Retailers

Brian Walker, CEO and founder of the Retail Doctor Group, illustrates these trends in action through the following innovative retail examples:

  • Top3 by Design – Omni-channel retailing
  • Joe Button – Personalisation and customisation
  • Shoes of Prey – Personalisation and customisaton
  • Hointer – Mobile commerce

Mobile Retailing

Consumers can now purchase on the go, anywhere, at any time and they expect retailers to be there.

In this second case study for the NRA Digital Business Kits, Brian Walker, CEO and Founder of Retail Doctor Group shares the top trends in mobile retailing and how retailers around the world are implementing mobile retailing solutions.

The New Supply Chain

As technology continues to influence every part of our lives, we as consumers are now accustomed to expecting immediate gratification for our actions. We expect immediate replies to our emails, immediate responses on social media, and shopping is no different. We want our purchase right here, right now. So retailers need to catch up.

In this case study, we share how some savvy retailers are finding new ways to provide convenience to shoppers by reworking the traditional supply chain.

The Changing Customer

Enabled by technology, consumers today are dictating the changing rules of retail.

In this Digital Business Kit, Brian Walker, CEO and Founder of Retail Doctor Group takes a look at how retailers around the world are adapting their retail strategies through highly personalised store and digital experiences to engage with today’s tech-savvy market, and remain truly customer centric.

Gadget or Engagement?

Is digital technology in our shops more about the sizzle than the substance? Is investment in digital technology really about the brand statement than the actual facilitation of the higher sales and margin improvement?

In this case study we reflect on the importance of engagement within your retail offer, and how small retailers can utilise technology in the most efficient and cost effective way for them.

Personalising the Retail Offer

Retail Doctor Group explores retail’s big topics from the view point of small to medium retail businesses seeking practical how-to implementation advice. 

Improve your retail sales in 20 minutes!

Are you truly maximising the shoppers who come into your store? We hate to say it, but probably not.

So many retailers today are getting distracted by the process of attracting new customers through marketing and promotion that they are forgetting to invest in the vital process of converting the sale and developing a loyal returning happy customer. So where do you begin?

 

 

Workplace Health and Safety

Returning to the Workplace After an Injury

The National Retail Association (NRA) have partnered with WorkCover Queensland and Workplace Health and Safety Queensland to bring you two FREE webinars addressing important aspects of work health and safety.

The webinars are aimed at those with an interest in learning how to effectively manage workplace health, safety and workers compensation. Participants will be given the tools to co-ordinate an effective in-house WHS programs and manage workers compensation matters.

An Essential Guide to Employers Health, Safety and Worker Compensation

The National Retail Association (NRA) have partnered with WorkCover Queensland and Workplace Health and Safety Queensland to bring you two FREE webinars addressing important aspects of work health and safety.

The webinars are aimed at those with an interest in learning how to effectively manage workplace health, safety and workers compensation. Participants will be given the tools to co-ordinate an effective in-house WHS programs and manage workers compensation matters.