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Could your retail network be losing thousands from staff training inefficiencies?

September 02, 2017

Sometimes it can be difficult to ensure that your POS system is being used correctly or the right procedures are in place – and are accurately being followed by all staff. On-the-job training is commonplace among Australian retailers, but what if bad habits are picked up along the way, and there’s no way to tell if the training has been given – or is being followed – in-line with the corporate guidelines?

This is one of the many problems that can be solved by Retail Defender. The easy-to-integrate system was built to provide a comprehensive set of tools for Loss Prevention stakeholders to track and monitor any activity that looks out of place. Results are presented to managers in easy to understand dashboards with the ability to quickly drill into trends and transactions – helping managers to understand what part of the training has gone wrong, or is missing!

Watch the video below to see how one coffee shop discovered an issue with the quality of their on-the-job training, whereby their new recruit Harry picked up a couple of bad habits which he in turn passed on – one of the many scenarios the Retail Defender platform detects and allows you to act on immediately.

Use the ROI calculator to establish how much your retail network could be losing. 

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